Ticketmaster Health Checks: Everything You Need to Know

Ticketmaster Health Checks are new rules and restrictions that event organizers can put into place. A lot of upcoming concerts in 2021 and 2022 have already implemented these Health Checks, and we expect to see more introducing them.

In this guide, we go over:

  • What Ticketmaster Health Checks are
  • How you check to see if an upcoming event has restrictions
  • Examples of some health checks currently in place
  • What to do if you need to refund or sell your tickets

If you have any other questions, make sure to comment down at the bottom of this guide.

What is Ticketmaster Health Checks?

Ticketmaster Health Checks are safety measures developed by event organizers and published on their event pages on Ticketmaster. The aim of these health checks is to reduce the possibility of exposing event attendees to COVID-19. 

While Ticketmaster is the largest event ticket seller in the world, it does not control or set health checks protocol. 

Each event or concert listed on Ticketmaster has different health checks. However, some common measures include:

  • A rapid onsite COVID-19 test
  • Proof of a negative COVID-19 test results before entering a venue
  • Proof of full vaccination against COVID-19
  • Participating in a brief health questionnaire
  • Always check the event organizer’s website to be sure of your favorite event’s health checks. 
ticketmaster health checks overview

Who decides there will be Health Checks at a concert?

The responsibility of setting up health checks rest on the shoulders of the event organizers. Ticketmaster is merely a ticket seller and does not control health checks protocols. 

After monitoring COVID-19 trends in their locality, event organizers will determine whether health checks will be required. These protocols are available on individual event pages on Ticketmaster. 

How do I know if my event has Health Checks?

There are two ways to know whether your favorite event has health checks or not. The first way is to look up the event page of the artist on Ticketmaster. 

For example, let’s say the event you plan to attend is Dead & Company or Maroon 5. You can type in the event in Ticketmaster’s search bar. Once the event pops up, you will see the Health Checks logo beside the “See Tickets” option. 

ticketmaster health checks event listing

Click on the “Buy Tickets” button to see the actual restrictions in the top right corner under “Important Event Info.”

Secondly, if your event has health checks, Ticketmaster will email you the information. The email will let you know if the entry requirements of the events have changed. Therefore, ensure you always check the event organizer’s site for entry requirements, as health checks are subject to change. 

ticketmaster health checks event listing

Examples of some Ticketmaster Health Checks

For the upcoming “Dead Company’s” tour, the band has listed the following health checks: 

IMPORTANT: For all dates on Dead & Company’s 2021 Tour, proof of COVID-19 Vaccination will be required by the event organizer to gain entry to the GA Pit. Please keep this in mind before purchasing GA Pit tickets. If a GA Pit ticket holder does not have documentation, they will be provided an alternate viewing location. There are no exceptions to this policy.

Another Ticketmaster Health Checks event is the “Foo Fighters” event at the Calson Center on August 21 in Fairbanks, AK. The American Rock Band has listed the following health checks: 

In attending the event you certify and attest that you and all individuals in your party attending the event will follow the below regulations: All fans must be fully vaccinated against COVID-19 (at least two weeks after final dose) and provide proof of vaccination; i.e. original vaccination card or a copy of vaccination card. Or, have received a negative COVID-19 diagnostic test within 48-hours before entry to the facility and provide proof of negative result to security prior to entering the venue.Unvaccinated fans under 12 years of age will be required to take a COVID-19 diagnostic test within 48-hours before entry to the facility and will provide proof of negative result to security prior to entering the venue. Unvaccinated fans over 12 years old with a valid medical restriction & medical reason will be required to take a COVID-19 diagnostic test within 48-hours before entry to the facility, and will provide proof of negative result to security prior to entering the venue.

Lastly, for the upcoming Maroon 5 tour, they have posted the following: 

All attendees of this event to be fully vaccinated against COVID-19 OR have received a negative COVID-19 test within 48-hours prior to entering the venue.In attending the event, you certify and attest that you and all individuals in your party attending the event will abide by the following regulations: All fans must be fully vaccinated against COVID-19 (at least two weeks after final dose) and provide proof of vaccination – either the original vaccination card or a printed copy of the vaccination card. Unvaccinated fans under 12 years of age will be required to take a COVID-19 diagnostic test within 48-hours before the event and will provide proof of negative result to security prior to entering the venue. These regulations will apply to all members of your party before they are allowed to entry to the event and to any users of the tickets purchased by you.

ticketmaster health checks important event info

Negative COVID-19 Test Requirements 

If you’re unvaccinated, some event organizers have made it mandatory that attendees must present a negative COVID-19 test result. The result must be conducted 48 to 72 hours before the event date. 

At the entry point of the venue, most organizers have their personnel that will check negative COVID-19 test results or vaccination cards. 

Prior to entering the venue, some organizers will ask unvaccinated under 12-year fans to provide a copy of their negative COVID-19 test. 

Are you unvaccinated, and you need a proof of vaccination before attending your favorite event? Then check here to find free test locations in your area.

Do you have to wear masks at a concert? 

Regardless of your vaccination status, most event organizers may encourage or require you to wear a mask at all times. The only exception is when you’re actively drinking or eating. However, this is entirely up to the government and local health departments guidelines. 

Venue staff, concessionaires, and vendors are not left out. Organizers also require them to wear a mask while doing their jobs. 

How to Refund or Sell Your Tickets 

If for one reason or another you’re unable to attend an event, you can refund or sell your tickets. However, refund guidelines are determined by each organizer. 

Prior to the event date, the event organizer will email you specific event information to enable you to seek for a refund. 

You can sell your event tickets in two ways. The first is to list the tickets in your Ticketmaster account. The second way is sell your tickets on a third party website such as StubHub.

Do you have any other questions about the Ticketmaster Health Checks? Comment down below, and we will answer your questions for you!

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